THANK YOU


MILITARY & VETERAN RECOGNITION PROGRAM


We’re grateful every day for those who serve our country and protect our freedoms.  In honour of your support, a discount of 10% off is available for active duty, veteran, and reservist personnel of the Canadian Armed Forces. 

WHO'S ELIGIBLE?

To qualify you must be currently serving in, or retired from, a qualifying branch of the Canadian Armed Forces Services (National Defense, Royal Canadian Air Force, Royal Canadian Navy or The Canadian Army) and have a valid military ID Card or valid Veteran Service Card.

We've partnered with ID.me, a trusted third-party service, to confirm your eligibility using a digital verification system. To see if you're eligible, please verify your status below.

Note:
You will need to sign into your Arborist Store account or create one. We recommend doing this first.

Verify your eligibility and get 10% off*

  • Log-in or create an Arborist Store customer profile by clicking  Here.  (This step is not required BUT will save your credentials so that you won't have to enter them again to get your discount on future purchases.)
  •  Click the Verify button below to head over to ID.me and begin the verification process.  
  • Enter the relevant credentials to verify your military or veteran status.
  • Start Shopping!  Once verified, you will be able to shop with your discount and enjoy 10% off purchases both online and in-store.

ALREADY SIGNED UP?

How to Redeem Online

Sign into your customer profile on thearboriststore.com using the same account you used to get verified. Once verified, your discount will automatically be applied to all future orders at check out.

How to Redeem In Store

After you’ve verified online, ask a staff member in-store to apply your 10% off at checkout. Remember to bring a valid ID.


MILITARY & VETERAN PROGRAM FAQS 

HAVE QUESTIONS?  WE'VE ANSWERED SOME OF THE MOST FREQUENTLY ASKED BELOW

Who's Eligible?
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To qualify you must be currently serving in, or retired from, a qualifying branch of the Canadian Armed Forces Services (National Defense, Royal Canadian Air Force, Royal Canadian Navy or The Canadian Army) and have a valid military ID Card or valid Veteran Service Card.
What does my 10% off discount apply to?
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Your 10% discount applies to most purchases made online and in store.  The discount is intended for personal use only and does not extend to items purchased for others.  Discount is not valid on the purchases of gift cards or e-gift cards, in combination with any other discounts or promotions, or on items for gifting or resale.

There are a handful of brands and products that are currently non-discountable due to our dealer agreements. The following products and suppliers are currently listed as exclusions and are exampt from receiving the discount: Pfanner, DBI Sala, Portable Winch, Air Spade, Good Rigging Control Systems, Juniper Systems and Laser Technology.

Please note that while the discount does apply to Husqvarna products, these must be purchased in store or over the phone. The discount will not apply to Husqvarna purchases made online.    

How do I Apply?
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Click on the "Click to Verify" link above and sign in to your account or create a new account and get started with ID.me, whom we’ve partnered with to help make verification easy and secure. Once you’ve submitted your information, you’ll receive an email from ID.me within a few minutes.  If your verification is successful, congrats! Your 10% off is officially good to go.  If not, you may need to submit some additional information.  To learn more about ID.me,  click Here
What is ID.me and what are the benfits?
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has 94 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers.

The platform makes group affiliation verification easier and more secure by building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.

Over 500 brands and agencies use ID.me to issue users the same portable login for use across ID.me’s network.

ID.me maintains all of your credentials in one place, so once verified you can take advantage of other discounts and marketplace benefits. More than 500 brands have exclusive offers through ID.me 

How is my personal data protected?
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ID.me is a digital platform that helps people like you easily prove your identity so you can access online services and benefits online. This is to help make sure you’re you—and not someone pretending to be you.

ID.me provides the strongest identity verification system available to prevent fraud and identity theft. They use bank-grade encryption to keep your personal information safe. And you control which services and businesses you share your information with, always giving your explicit consent.

Hundreds of well-known private-sector companies (such as Linkedin, Ford, Apple, and USAA) and government agencies (such as the U.S. Department of Veteran Affairs) have also chosen ID.me to help keep their customers’ personal information safe.

What if I'm having issues getting verified and/or with my ID.me account?
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ID.me is standing by to assist you with account verification 24 hours a day. For assistance visit https://help.id.me/hc/en-us
What if I currently live in a different Country than the one shown on my ID?
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When you verify through ID.me, use the Canadian form as shown on your ID.  After you’re verified, you can enter a shipping address in another Country.
Are military groups outside of Canada eligible to receive the discount? 
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No.  At this time the discount is only available to those currently serving in, or retired from, a qualifying branch of the Canadian Armed Forces.

WONDERING HOW TO REDEEM YOUR 10% OFF?

When can I start using my discount?
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You can shop with your 10% off online and in-store as soon as you receive your confirmation email.
Can I use my discount more than once?
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There’s no limit to the number of times you can use your discount, though we do reserve the right to change the terms of the program at any time.
Can I use my discount for friends and family?
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No. This program is for personal use and only for eligible members. If you’re shopping online for other people using your customer profile, we ask that you simply remove the discount at checkout.

ID.me's identity platform can detect fraudulant use across accounts. Misuse of your discount could lead to removal from the program and ID.me and reserves the right to revoke access/membership from anyone abusing the terms of useage.  

Can I use my discount to make purchases for my business?
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While the program is intended for personal use, we will extend the discount to purchases made for businesses owned by active duty, veteran, and reservist personnel of the Canadian Armed Forces.   Only purchases made by the verified indivdual themselves will be eligible, the discount cannot be extended to employees making purchases on behalf of the business.

If you’re shopping online for other people using your customer profile, we ask that you simply remove the discount at checkout.

ID.me's identity platform can detect fraudulant use across accounts. Misuse of your discount could lead to removal from the program and ID.me and reserves the right to revoke access/membership from anyone abusing the terms of useage.   

How do I use my discount online?
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Quite easily! Sign in to your Arborist Store account using our website (Hint: it’s in the top-right corner of this page.) Make sure you’re using the same account that you used to verify as a military member. Your 10% off will apply automatically at check out.
How do I use my discount in store?
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After you’ve verified online, ask one of our staff in-store to apply your 10% off at checkout.  Don’t forget to bring a valid ID.

ALREADY HAVE AN ONLINE ACCOUNT?

How do I log into my online account?
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It’s easy. Just click the "Sign In” link in the top-right corner of this website.  Make sure you’re using the same email address and password you used to get verified.
Can I apply my discount to gear that I've already purchased?
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No, your 10% off is only valid only at the time of purchase and does not apply to previous purchases, either online or in-store.
What's the return policy on gear purchased using my discount?
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It’s the same as usual. If you’re having second thoughts about your gear, don’t worry. You have 30 days to return it, unless you purchased custom spliced products, items on clearance, fall protection or life support products, and/or other final sale items.  For more information, check out our full return policy Here