THANK YOU
FIRST RESPONDER RECOGNITION PROGRAM
THANK YOU
FIRST RESPONDER RECOGNITION PROGRAM
We understand that you put it all on the line when you go to work every day and we appreciate you. To thank you for your dedication to public health and safety, a discount of 10% off is available to current, active Canadian emergency service personnel.
Who's Eligible?
Eligible outdoor emergency service personnel include fulltime:
- Municipal firefighters
- Municipal and provincial police officers
- Paramedics and EMTs
We've partnered with VerifyPass, a trusted third-party service, to confirm your eligibility using a digital verification system. To see if you're eligible, please verify your status below.
Verify Eligibility & Get 10% Off
- Click the "VERIFY ME" button below to head over to VerifyPass and begin the verification process.
- Enter the relevant credentials to verify your military or veteran status.
- Once verified, you will receive a single use discount code for 10% off your next online purchase.
Important Notes:
- Once verified, you will receive a single use discount code for 10% off your next online purchase.
- Each discount code is single-use.
- To receive a new code for a future order, complete the verification process again.
- A new code can only be requested once every 24 hours.
- Discount applies only to eligible items and cannot be combined with other promotions.
Already Have a Code?
How to Redeem Online
- Sign into your customer account on thearboriststore.com.
- Shop and add items to your cart.
- At checkout or in your cart, enter the discount code you received after verification.
Verify Eligibility & Get 10% Off
- Log-in or create an Arborist Store customer profile by clicking Here. (This step is not required BUT will save your credentials so that you won't have to enter them again to get your discount on future purchases.)
- Click the Verify button below to head over to ID.me and begin the verification process.
- Enter the relevant credentials to verify your military or veteran status.
- Start Shopping! Once verified, you will be able to shop with your discount and enjoy 10% off purchases both online and in-store.
Already Signed Up?
How to Redeem Online
Sign into your customer profile on thearboriststore.com using the same account you used to get verified. Once verified, your discount will automatically be applied to all future orders at check out.
How to Redeem In Store
After you’ve verified online, ask a staff member in-store to apply your 10% off at checkout. Remember to bring a valid ID.
FAQs
Who's Eligible?
Current and retired First Responders (Police, Fire, and EMT) are eligible.
Verify your status by uploading documentation such as: an official ID card, official badge, pay stub from your employer, retirement or pension document, or a promotion/award certificate.
What does my 10% off discount apply to?
Your 10% discount code applies to most purchases made online. The discount is intended for personal use only and does not extend to items purchased for others. Discount is not valid in combination with any other discounts or promotions, or on items for gifting or resale.
Exclusions: Pfanner, Protos, DBI Sala, Portable Winch, AirSpade, GRCS (Good Rigging Control Systems), Juniper Systems, Laser Technology, Hasegawa, Maasdam, and Husqvarna.
How do I get verified and redeem my discount?
Get verified
- Click the verification button on this page.
- Complete the steps and receive a single-use code.
Redeem online
- Sign into your customer profile on thearboriststore.com.
- Add items to your cart.
- Enter your code in the cart or at checkout.
Timing and reuse
- You can use the code as soon as it’s issued.
- Each code is single-use. To get another code, repeat verification after 24 hours.
How long does document review take?
Most documents are reviewed and approved within 2–5 minutes. VerifyPass uses a combination of automated checks and human review to confirm authenticity.
Will I get a confirmation while my document is being reviewed?
Yes. While your application is under review, VerifyPass will display an “Application Pending” message on the screen and also send you an “Application Received” email. If you’re auto-approved (no document upload required), you’ll be verified instantly and move straight to receiving your discount code.
How will I receive my discount code?
If you are auto-approved or instantly verified, your code will appear right on the screen. If you upload a document, your code will always be sent by email. The popup will also let you know you can close it and wait for the email.
Can I share my discount or use it for my business?
No. The discount is for your personal use only and can’t be shared or used for business purchases.
Can I use my discount in store?
No. Your discount code will only work online.
Can I apply the discount to a past purchase?
No. Discounts apply only at the time of checkout on new orders.
I live in a different country than what’s shown on my ID. Can I still use the discount?
Yes. Verify using the details on your document - your shipping address can be different.
What’s the return policy on discounted items?
Our standard return policy applies.
Who is the verification provider and how is my data protected?
We use a third-party verification partner to confirm eligibility and issue codes. They use encrypted transmission, retain minimal data needed to confirm eligibility, and delete uploaded documents after review. You control when you verify and when you request new codes.